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Adirondack Technical Solutions (ATS) was challenged with providing a UC solution that would fit the needs of one of the INC. 500’s fastest growing companies in the US. Their existing phone system was old, outdated and lacked current features that would allow for their team to effectively collaborate during this period of rapid growth. On top of their rapid growth from an employee standpoint, they added additional office locations throughout the states. Each office needed to remain connected to the headquarters in Saratoga Springs, NY. Each employee needed to be able to collaborate at any time from any device from anywhere in the world.
Future growth was also to be a consideration and the integration of future technologies was a must. The customer needed have the environment wired for multimedia TV’s, wireless access points, conference rooms, network equipment, plotters, printers and computer connections along with a plan for future growth.
Each employee would be provided with a smartphone, a tablet and a desktop or laptop. The desired solution would have to accommodate these needs while maintaining a secure, productive and highly available solution.
Before ATS could begin to deploy a single piece of Cisco collaborative gear we had to prepare the environment to connect hundreds of wired and wireless devices. ATS fitted the infrastructure with 6 miles of CAT6e cable to approximately 200 locations. All cabling was pulled to a demark location in the Server room and professionally terminated, labeled and certified. The rack was fitted with proper cable management and custom length cables connected the field cable to a large Cisco Stack of switches capable of handling 130 million packets per second of data. Multiple networks (VLANs) were deployed to segment voice traffic, data traffic, production wireless and guest wireless traffic. The Cisco Switch stack consists of Power over Ethernet (PoE) technology to power each phone, wireless access point and other networking equipment.
To address the customers’ needs of remaining connected to each other at all times we provided connectivity via an MPLS network delivered by Level-3. ATS deployed each site using BGP for quick failover of critical services to alternate locations. Each site has a 50MB dedicate Layer-2/3 MPLS connection with a 100MB internet connection. The WAN solution provides connectivity for each site to allow each site to collaborate like they are in the next office over.
For the UC Platform ATS deployed a Cisco Business Edition 6000 (BE6K) to accommodate the collaborative needs. We combined this platform with Cisco Jabber. Cisco Jabber lets you access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. This allows for their staff to find the right people, see if and how they are available, and collaborate using your preferred method.
The solution delivered also allowed for the centralization of a single platform for all phone numbers for all areas to be delivered to. Utilizing high-availability features of the BE6K we were able to failover Saratoga phone numbers to be answered in Villanova, PA or Scottsdale, AZ to make sure they do not miss a single call should a site go down.
In the end ATS was able to deliver a fully functional high-tech UC platform for a customer with high expectations for modern communications. Fingerpaint Marketing can now effectively communicate via voice, video, instant messaging, and desktop collaboration or via conference bridges. A call placed to Scottsdale, Arizona is as easy as dialing an extension. Voice mail is sent to e-mail and deleted when delete in your inbox instead of having to do it on your phone.