5 Signs it’s Time to Make the Switch

Not all IT issues can be anticipated, but many can. MSPs use remote monitoring and management (RMM) software to proactively monitor your network and endpoints. Likewise, aging servers and computers frequently experience recurring problems so a good MSP also keeps track of your aging infrastructure to let you know when it’s time to invest in a new device. You need more than just a band aid. If you find that you’re repeatedly experiencing the same issues over and over without any long-term fix, it may be time to find a new provider.

The ADKtechs Way: The ADKtechs team of engineers is trained to get to the root of your problems, efficiently and quickly. Our RMM software is designed to allow us to detect and resolve issues before they cause downtime for your business. We conduct quarterly business reviews (QBRs) with each of our clients to review aging hardware and discuss our suggestions for what replacements would work best for their specific needs.

When you enter into a relationship with a MSP, you should be provided with a list of anticipated response and resolution times. Response and resolution times outlay the level of service you can expect from your provider based on incident severity. Typical categories are: Critical, High, Medium, and Low. Each category depends on two factors: level of impact and severity. For example, a down server would classify as a critical issue whereas a single employee needing help applying their email signature would be low. If you find that you’re waiting weeks to get an issue resolved, or even just to get a response that your service ticket was received, it’s time to start shopping for a new MSP.

The ADKtechs Way: We have strict SLAs that we stick to and our ticketing system keeps you in the loop by sending regular updates on the status of your request. We also have a convenient client portal so you can track the status of your ticket in real-time.

Simply put, you need to be kept in the loop. You’ve got enough things to worry about so it’s not your job to keep track of how many open tickets you have. And there’s nothing worse than a surprise bill for 10 hours of service with no explanation when you thought your issue would only take an hour to resolve.

The ADKtechs Way: As we’ve mentioned, every client has the ability to sign up for our handy dandy portal. From the portal, you can open a ticket, check the status of your open tickets, view historical tickets, track block hour usage, pay your invoices, and so much more. Our invoices list out the actions taken to close your ticket. We have friendly staff who are always willing to answer any billing questions you may have so you’ll never be kept in the dark.

You hired your current MSP because you needed an expert, a computer guru, an IT superstar. No two business are the same and you depend on them to educate and inform you on what decisions work best for your specific business. A lawyer doesn’t have the same hardware and software needs as an architect. A good MSP has the experience to this.

The ADKtechs Way: Our QBRs help pave your unique technology road map while keeping your hardware, software, workflows, and industry regulations in mind. We’ve made this infographic so you can see what the first year as an ADKtechs managed services customer will look like for you.

Traditional MSPs aren’t security-focused, often at your expense. Your small business can’t risk experiencing a data breach. On average, it takes a company 191 days to recognize a breach then over 60 days to contain the breach. That’s almost an entire year of your company being at risk and picking up the pieces! This doesn’t take into account the years you’ll spend repairing your reputation. That is, if you don’t go out of business first.

The ADKtechs Way: ADKtechs is not just a Managed Services Provider (MSP), but a Managed Security Service Provider (MSSP). This means that not only can we assume ongoing responsibility for monitoring, managing and/or problem resolution, but we also offer services such as alerts, security monitoring, patch management, and on-site/off-site backup & recovery.