Running a business is a lot of work. On top of day to day operations, there’s a lot of IT “stuff” to take care of. Phones, computers, email, antivirus software, servers, the list goes on… You might be realizing that you need some extra help with IT projects, but it’s hard to know where to start.
We understand. That’s why we’ve put together this list of frequently asked questions from people just like you. We hope that reading these answers will show you that asking for tech help isn’t that hard – or scary.
FAQs
What does ADKtechs do?
Simply put, we make technology work for you. We deliver top of the line IT services and solutions that solve your technology troubles, no matter what they are. Helping businesses locally and throughout the country, our services portfolio includes:
- Cyber security
- HIPAA & PCI compliance programs
- Employee security training
- Managed services
- IT consulting
- Mobility solutions
- Virtualization
- Unified communications
- Structured cabling
- Long-term support
For more details, check out our Programs page.
Why is ADKtechs a good choice for my business?
ADKtechs doesn’t operate on a “one size fits all” approach to technical services. Your IT needs are as unique as your organization and your success defines our success. With a wide partner network and more than 100 years’ combined experience on staff, ADKtechs gives you the worry-free service you deserve.
We’re also a team with heart. It is our belief is that it’s not just about doing business, but how you do business that matters. Every day, our people bring this philosophy to life. Our leaders search for the brightest talent from the area and give them the resources they need to be the best at what they do.
The foundation for everything that we do to make technology work for our clients, is held together by a set of core values – honesty, dedication, accountability, community, professionalism, quality, and collaboration.
What sets ADKtechs apart from the competition?
We offer more. We don’t just rush through your projects or service tickets so we can send you a bill and be done. We take the time to learn about your business to craft a unique solution (no cookie cutters here). We’re open from 7AM-7PM with 24/7 emergency support so your problems are fixed when they happen, not just when it’s convenient for our schedule. You’re a name, not a ticket number when you call in with a problem and it’s a guarantee that when you call us, you’re talking to a local expert. We cultivate relationships with our clients through quarterly business reviews and check-ins, so you know we’re always around whenever you need a hand.
Not convinced? Check out our blog post, 5 Signs it’s Time to Make the Switch to see how your current IT provider stacks up.
What is managed services?
It seems that there are never enough hours in the day and regardless of your business size, you could always use a helping hand. From helping you buy a new printer, to making sure your company computers are up to date with antivirus software, outsourcing your routine IT infrastructure management to a managed services provider will help you get the job done. Managed services can help you toss that old adage, “Technology is great when it works,” right out the window. With managed services, technology always works.
Why is cyber security important?
Over a thousand data breaches are occurring every year, exposing the data of millions of people.The average cost of a data breach is $7.9M per breach. More than half of all malware attack victims are categorized as small businesses. Can your small business afford to throw millions of dollars out the window? Can your small business survive hours, if not days, of downtime? Can your small business last if it loses all of its important records? Unfortunately, we’re going to guess that the answer is a resounding “no”.
Incorporating strong cyber security practices can help protect against these threats. If the numbers above aren’t enough to give you nightmares, maybe our blog post, 31 Scary Cyber Security Stats, will scare you straight.
Does my company really need outsourced IT support?
Now, we understand that the word “outsourcing” brings about feelings of frustration and visions of long, drawn out afternoons waiting on hold and constantly being transferred to various departments only to be told that your issue cannot be solved (the horror!).
ADKtechs lets you skip the hassle and get straight to solving your problem. We offer 24/7 support, allow you to open new service tickets online or by phone, and provide you with a dedicated technician to work with you until your service ticket is resolved.
You can also save $$$. According to Glassdoor, the average IT Consultant makes $62,161/yr. plus the additional cost to your business for training and benefits. When you outsource to ADKtechs, you’ll have extra money (read: thousands of dollars) to invest elsewhere in your business.
